Last Wednesday and Friday mornings, I took the opportunity to work shadow our local estates manager, Adrian Stone, accompany him on a walkabout in the ward, and go with him on a series of visits to Oxford City Homes tenants and leaseholders.

He showed me how he runs off reports from his database to produce visit lists – the software automatically prioritises the frequency of visits needed to different tenants, and produces a list of the next 60 properties for him to visit. It’s important to make these visits as the information kept about tenants and leaseholders, like mobile phone nos. etc and personal circumstances, can change frequently, and it’s also a good opportunity for residents to tell him what needs repairing or updating in the property. If an elderly person is living on his/her own, then s/he will be allocated a higher priority for visits.

Councillors deal with similar types of issues so Adrian and I learned a lot from each other, things like liaising with Oxford City Works and the Crime and Nuisance Action Team. Adrian’s job includes notifying surveyors of work that needs doing like insulation and arranging for visits and quotes to be made, and ensuring that repairs are done.

David and I will be going on another walkabout in the ward at 2 p.m. on 18 September and are keen to identify areas near Oxford City Homes properties that require ‘sprucing up’ – we shall be accompanied by the officer with the appropriate budget for this. One area I’d like him to look at is an area in Mattocks Close where we’d like to have shrubs planted, and there is a stretch of uneven pavement there that needs attention. If you are an OCH tenant or leaseholder, and know of similar situations, please let us know and we’ll make sure we ‘walk about’ in a useful direction! If you see us about, stop and say hello!