David met representatives from Thames Water on Friday to discuss a number of unresolved issues and he has found out more about the source of the clean water discharge down Boundary Brook and where further misconnections may be found

Thames Water representative Huw Thomas will visit one resident to apologise in person, and will look into compensation and get back to us about their policies. He will also investigate how Thames Water has dealt with one particular compensation claim.  He has ensured that incorrect instructions given on the Thames Water website have been corrected.