There was traffic chaos in Headington this morning when Thames Water did not move off site by the time agreed with the County Council.
Permission had been given by the County Council’s street works supervisor for planned work to go ahead to install a new water supply to a flat above the shops in London Road (and install pipework for a second) so long as working time was between 7pm and 6am.
Thames Water arranged for a grab lorry to take away the spoil at 2am, but an emergency cropped up and the grab lorry was sent to another location instead.
The street works supervisor became aware of the problem when he started work at 5:45 and saw it on the cameras, and chased Thames Water. It was clear there were no Thames Water staff on site dealing with the problem, and it’s rumoured that traffic was backed up as far as the M40.
The County Council has made it clear to Thames Water that London Road must be clear by 6am (likely 4am) tomorrow morning otherwise a stop notice may be put on further work.
Apparently Thames Water is paid to put in new water supply connections by the developer.
Councillors will check this doesn’t re-occur tomorrow.
If anyone wishes to complain, we advise you to contact Thames Water Customer Services at customer.feedback@thameswater.co.uk
We are satisfied that the County Council had been given assurances that London Road would not be affected during the daytime. It appears that there was no second grab lorry available for Thames Water to clear the site.