It appears that the notices which went out to residents in Franklin Road about impending utilities works went out later than they should have done. Some residents got home to find SGN contractors and equipment working outside their properties, but claim they had no prior notification.
We have chased this. Here is the response from SGN
I can confirm our letter to residents informing them of our gas works were sent out 25th April. Our letters explain that our works effecting residents are due commence on the 15th May 2017.
We are currently working at the junction of Headley Way and Franklin Road where we have just completed a gas connection as part of our works in Headley Way, unfortunately during this time a builder decided to operate a large crane blocking off half of the carriageway in Franklin Road adding to the disruption.
We have excavated 2 camera holes in Franklin Road as part of advance investigations but these will not affect gas supplies.
Prior to our works affecting customers in Franklin Road each resident will receive a visit and an explanation of what will happen and agreed date when supplies will need to be interrupted.
If you have any queries about this, please contact us as we now have the contact details of the project manager and can take action fairly quickly.