From Thursday 28 July 2011 callers to the main number 01865 249811 will be asked to select from the following updated menu options to route their call to the appropriate service:

• Option 1: for recycling, waste, street services and private drainage (caller transferred to a second menu then to either a trained member of Contact Centre staff or the Direct Services Team)
• Option 2: for MOT testing and car parking (caller transferred to a second menu of services then to either the Direct Services or Car Park Teams)
• Option 3: for housing (caller transferred to a 2nd menu of services then to either a trained member of Contact Centre staff or Housing Needs Team)
• Option 4: for benefits, council tax or business rates (caller transferred to a second menu of services then to a trained member of Contact Centre staff)
• Option 5: for planning or building control (caller transferred to a second menu of services then to either the Planning or Building Control Teams)
• Option 6: for pest, noise, dogs, licensing, pollution or food safety (caller transferred to a second menu of services then to the Environmental Development Team)
• Option 7: for sports, parks or leisure facilities (caller transferred to a second menu of services then to either Sports Booking team or a message advising to call Fusion direct)
• No option selected: caller offered chance to hear all menu options again or to speak to a trained member of Contact Centre staff