Thanks to everyone who attended the area committee meeting tonight, it was good to see so many residents willing to ask questions of the representatives from Thames Water, and I am really pleased we were able to discuss our issues with them.

I mentioned the complaints procedure to follow if you feel that an issue you have reported has not been dealt with appropriately or there has been a service failure. The first thing to do is to use Thames Water’s own formal complaints procedure – click here for details

If you are unable to resolve it, you can contact the Consumer Council for Water Thames – for consumers of Thames Water, Three Valleys Water, Sutton and East Surrey. Their address is

Fourth Floor (South), High Holborn House, 52/54 High Holborn, London, WC1V 6RL

Click here for details – their services are free