Last year, the City Council received just under a thousand complaints through its out of hours service or online. Add to this several hundred enquiries made by telephone, face to face or as part of general nuisance or anti-social behaviour complaints, and it’s not surprising that noise is the number one cause of complaint.
It has several teams who act on noise complaints:
- the Business Regulation and Miscellaneous Licensing team deals with commercial pollution, including noise
- the Private Sector Safety and HMO Enforcement teams deal with serious housing-related nuisance
- the Community Response Team deals with domestic noise and low level anti-social behaviour
- the Anti-Social Behaviour Investigation Team deals with more serious levels of anti-social behaviour.
Outside normal working hours a rota of officers from these teams provides the out of hours noise service.
There are no fixed limits for what noise levels are considered acceptable, meaning the teams need a good understanding of the legal framework around noise nuisance and the ability to make accurate sound measurements.