Thanks to residents for telling Customer Services Manager Mark Peet your views at our Ward Focus Meeting. He has investigated your issues and reports back below on actions taken.
As promised I have a further update on improvements to the Residents and Visitors Parking Permit service.
In July I advised that I would be looking at further ways to improve our online service and document validation service for residents, in particular around the Headington area, who are unable to upload documents as part of the application process.
I am pleased to inform you I have made changes to reflect the need to improve both of these areas.
- Online Payments – As part of the online application process for Resident and Visitor Permits, residents in Controlled Parking Zones can now complete the full application online including paying for their permits. There is now a secure, safe and PCI compliant way to pay for residents when applying. This service was made available from Monday 8thAugust and we have had over 100 applicants in less than a week choosing to apply and pay using this service.
- Document Validation – On the 8thand 9th of September our team in Headington Library will be training in Document Validation which will enable them to validate parking documentation. This service will then be available in Headington Library from week commencing 12th September. This means customers will be able to validate the documents we need as part of the application processes without needing to send them into us. We will simply check the documents and hand them back to the resident once we have confirmed they are correct.
It’s good to see positive changes being made by the County Council and an officer keen to come out to public meetings to listen to and act upon our residents’ concerns.