What do Estate Managers do?

Since becoming a Councillor, I have taken the opportunity to find out more about the services provided by Oxford City Homes: I have discussed the housing policy and services provided by the City Council and its partners with senior officers, learned about the work done to offer vacant properties to tenants and about the work that is needed to ‘turn round’ newly vacated properties to make them conform to ‘decent homes standard’, and I have also taken part in a tour of some of the Council’s properties with members of the Tenants’ Involvement Panel and other tenants in Barton, Wood Farm, Rose Hill and Donnington.

Oxford City Homes have invited me to work shadow Estate Managers in Headington and in Blackbird Leys, and this will give me the chance to find out and appreciate what work they do to help tenants around the City. Here are some of the things I shall be learning about:

  • providing housing surgeries for general enquiries
  • visiting all new tenants within 28 days of them moving in
  • visiting all the tenants in the local area once a year
  • organising walkabouts with residents and councillors to inspect the areas on a regular basis
  • inspecting the communal areas to all the blocks of flats on a bi-monthly basis
  • helping tenants with their individual enquiries
  • dealing with reports of anti-social behaviour promptly and appropriately.
  • working with other agencies to the benefit of residents

If you are a tenant or leaseholder, and you would like me to ask any particular questions when I meet the Estate Managers, do let me know! Our local Estate Manager is Adrian Stone, and I shall be spending at least half a day with him in August or September  in our ward. I will post up what I learn!

One thought on “What do Estate Managers do?

  1. Eric Hundin says:

    I found your blog on MSN Search. Nice writing. I will check back to read more.

    Eric Hundin

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